Returned Product:  There is a 15% restocking fee for returned products.  Shipping will not be refunded on returned products. 

Exchange of Misordered Product:  Shipping will be charged for the exchanged product if the product was misordered. 

Exchange of Mis-Shipped Product:  If a product was shipped incorrectly ECOsmarte will cover the cost of the return shipment and the shipment of the replacement product.

Damaged Items:  If a product is damaged in shipping, please contact us to arrange return shipment and a replacement product.  

Refused international Items:  Refused items are not returns.  If an item is refused due to customs fees, (international shipments), the item will not be refunded.